At Vacento, we’re committed to ensuring your order reaches you safely and on time. Please review the following details regarding our shipping procedures:

Shipping Locations:

• We currently ship to all locations within India.
• International shipping is not available at this time.

Shipping Charges:

• Free shipping is available on all orders within India.
  
• Expedited shipping options may be available at an additional cost.

Order Processing Time:

• Orders are typically processed within 1-2 business days after order confirmation.
• Please note that processing times may vary during peak seasons or promotional events.

Shipping Time:

• Standard shipping times range from 3-7 business days within India, depending on your location.
• For orders to remote areas, shipping may take up to 10 business days.
  
  

Delivery Time:

• Standard delivery times range from 3-7 business days within India, depending on your location.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.

Delivery Attempts:

• Our delivery partners will attempt to deliver your order up to two times. If unsuccessful, your order may be returned to us.
• In such cases, you may need to contact our customer service to arrange re-delivery (additional shipping charges may apply).

Shipping Address Changes:

• If you need to change your shipping address, please contact us within 12 hours of placing the order.
• After the order has been shipped, we are unable to modify the delivery address.

Undeliverable Packages:

• If a package is returned to Vacento due to incorrect shipping information provided by the customer, the customer will be responsible for any additional shipping charges for re-shipment.

Delays and Exceptions:

• While we strive to deliver your orders on time, certain situations such as weather conditions, holidays, or unforeseen circumstances may result in delays. In such cases, we will inform you via email or phone.
• Vacento is not responsible for delivery delays caused by the carrier.

Contact Us:

For any questions or concerns about our shipping policy, please contact our customer service team at vishal@vacento.com.